We are here to help – we prioritize customer support!

All web based and logged support tickets to the Helpdesk will receive a response based on assigned priority. The following response times are for tickets which require technical support:

Low Priority: BullWall will make the initial contact within three business days and will clarify a schedule for resolution with the Operator.

Medium Priority: BullWall will make the initial contact within one business day to understand the problem and prioritize the resolution.

High Priority: BullWall will make the initial contact and begin problem resolution within four hours

Critical Priority: BullWall will make the initial contact within two hours and begin problem resolution immediately. All workaround, resolution and feedback/update activities will be provided relative to our SLA.

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